This recall effects the BD version only.
We have put the BD version back on pre-order status and Section 23 says we'll have replacement BD stock in about 2ish weeks. If you purchased and received a copy of the BD version from RACS prior to the recall and want your set replaced, please just drop us an e-mail and we will setup an exchange for you (no worries, we'll pay the postage both ways) once our replacement stock arrives.
In addition to the exchange set, we'll include a $5 discount coupon that you can use for your next Sentai purchase to cover your time and trouble.
1 comment:
The various forums I follow has everyone throwing a fit re: Sentai's ALLEGED "tough-luck" policy with customers on QC issues. I think a lot of customers don't want to see errors which should be caught before shipping. Fair enough. But it makes me wonder how many "issues" are the fault of consumer equipment/user settings?
Naturally I don't know about the technical issues but at least 8-10 series in a relatively short time frame have been less than optimal for various reasons according to the complaints. But I have not seen anything in my big Sentai collection other than an occasional subtitling error, and these have been better lately.
NISA had some cosmetic issues (with nasty-looking disc surfaces) a few years ago and they stepped up right away with a pretty aggressive replacement program which I took advantage of, and subsequent series have been error-free and cosmetically fine.
Sentai recalling KotS is a positive step and I applaud it even though it will seem like mucho $$$ for them to fix, but they have to do it since their business is on the upswing; it would be a shame to have a bad slip-up at this time.
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