Showing posts with label Defective Notices. Show all posts
Showing posts with label Defective Notices. Show all posts

Friday, January 22, 2021

AKIRA 4K BLURAY Replacement Program

Funimation has announced it is offering disc replacements for its release of the 4K remaster of the Akira anime film. Owners of the December 22 release of the Blu-ray Disc will receive the HDR (High Dynamic Range) Limited Edition version of the disc releasing in February 2021 free of charge. The December 22 release featured SDR (Standard Dynamic Range).
 
Owners of the older release can email Funimation for a replacement at akira4kreplacement@funimation.com for the United States and Canada and akira4kreplacementUK@funimation.com for the United Kingdom and Ireland with their details and a receipt of their purchase. The company details the method to request a replacement on its website.

Thursday, July 23, 2015

Sailor Moon R LE Set #1 DVD/BD Cover Replacement Program Announced By Viz

Many Sailor Moon R customers, including a good number of those who purchased their sets from RACS, have reported that their copy of the Sailor Moon R Set 1 Limited Edition did not include the reversible disc cover that was supposed to be part of the set.

Viz has addressed the reversible cover issue by partnering with their distributor Warner Brothers Home Entertainment to offer replacement covers to any customer who requests them.


If your copy of the Sailor Moon R Set 1 Limited Edition did not include a reversible cover, a replacement cover can be provided to you directly from Warner Brothers Home Entertainment at no charge. Simply call WHV at their toll free number of 1-800-553-6937 and tell them you would like a replacement cover for your Sailor Moon R set. They will ask for your name, mailing address, and telephone number so they can mail you a replacement cover once they are available.

We're not sure how long it will take for your new cover to arrive, but at least Viz has addressed the issue and made new covers available to anyone who asks without a great deal of hassle.

Let us know if you have any questions.


Tuesday, October 08, 2013

NISA Offers Replacement for Daily Lives of High School Boys BD Vol #1

NISA has informed us of a slight defect that has come to their attention in the first pressing of the Daily Lives of High School Boys Premium Edition set.

It seems that the initial pressing of Episode #8 on BD Disk #1 has a small artifact that appears on the screen, and NISA wants to replace the disk for anyone who has a set with a disk asset ID of DLH1-BRD-US-DSC-1 on the first BD disk of the set.

See picture below for location of the asset ID on the disk.

If you currently have a Daily Lives of High School Boys premium edition and would like for them to send you a replacement disk, just click here and fill out the request form.

They expect the fixed disks to begin shipping out in around two or three weeks.


By the way, this is the correct way for a studio to handle a pressing or production problem (nudge nudge 'Funi' nudge nudge) ...

Thursday, March 03, 2011

NIS America Offer Replacements for Fox Deity #2 Box Art

NIS America announced a replacement program today for the less than perfect box art that came on the 2nd Our Home's Fox Deity (Wagaya no Oinarisama) Premium DVD box (NIS-011134). They blamed a 'manufacturing error' for the less than pristine box art image quality on the premium collectors box. The box contents and DVD's themselves (nothing wrong with the actual DVD's) are not effected by this, only the box art.

If you have purchased this set and would like a reprinted art box at no cost, just fill out NIS's replacement form here. NIS says the reprinted boxes will be available to ship to customers who want them in about 4-6 weeks.

Friday, February 18, 2011

Bandai Offers Haruhi Replacement Program

Per Mania's forum site today:

"Bandai Entertainment is now offering up a replacement program to consumers who had problems with the audio tracks on either the Haruhi Season 2 release or the Haruhi Chan single disc release.

A small batch of discs featured mono sound on the Japanese audio track for the releases of Haruhi Season 2 (4 discs) and Haruhi Chan Vol. 1 (1 disc). Customers who purchased discs with the audio issue can contact http://support.bandai-ent.com/ to return the discs they have and receive replacement discs."

Haruhi-Chan was previously a 'Bandai Store Only' release, and the disks we are now offering for pre-order will NOT have this problem.

"Bandai Entertainment Inc. apologizes to its customers for the inconvenience."

Yes, of course they do.

Thursday, November 11, 2010

Encoding Error Notice - DBZ Uncut Set #3

Funi has informed us of an encoding error in most recent production run of the Dragon Ball Z Season 3 Uncut DVD Set. (The second disc contains episodes from the fifth disc.)

Now, I do not think RACS had actually shipped any of the defective boxes to our customers before we were able to pull the defective inventory. We use first in / first out inventory, so boxes from the last batch shipped to us probably hadn't yet made it up front in the pick cycle.

Never the less, if you have purchased this box set in the last few weeks and are effected by the issue, just contact Funimation directly at 972-537-0871 or email them to have a replacement disc sent to you.

Have you noticed there are a lot of QC issues coming out of Funi lately? Not sure what's going on with that.