Monday, November 08, 2010

Customer Comment

In retail, the usual daily line of communication with customers can be skewed a little bit negative. The reason is that when you are doing a good job, you almost never hear from anyone. Many times only when someone has a problem or complaint do they usually write in, so a larger percentage of the daily e-mails that come in are geared in that direction.

But sometimes it's different.

Today Hiromichi writes:

Hello Robert and the rest of the Anime Corner Store crew. This is one of your long time customers, Hiromichi Mori. I thought I would just send you an e-mail to personally thank you for the many years of amazing customer service I have received from you. Honestly, I should have done this a long time ago, but I somehow never got around to it. Anyway, I always enjoy purchasing my anime from you, since I know the prices are always great, the selection is plentiful, fast shipping, and top notch customer service. I honestly can't remember exactly how many years I have been purchasing from your store, but it has been a very long time(probably like 9 - 10 years or so). This is a testament to how much I value your store and the service you give. As far as I can remember, I've only ever had several issues with products I had purchased from you. You guys promptly answered my e-mails and fixed the issues ASAP, which really makes me happy. It shows me that you truly value me as a customer and actually care. I really appreciate it. Whenever a friend or acquaintance asks me where they should buy anime online, I always mention your store. I might as well lead them to the right place, right? They always tell me later that your store is great and are glad I told them about it. I don't blame them one bit because it's honestly true. By the way, I noticed you don't really post random customer feedback on your newsletters anymore. Not that I'm asking you to put my feedback on one of them. I'm not sending you this e-mail to "gain attention" or etc in any way. ^_~ Well, I guess I'll end my rant here. Once again, thank you for your continued excellent customer service and allowing me to have an awesome place to get my anime fix. I will continue to buy from your store for years to come and also keep recommending you to people that ask. I truly, from the bottom of my heart, appreciate what you do for me and the rest of the anime fans out there. You guys are great! Take it easy.

Thank you VERY much Hiromichi, we needed that today! :-)

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