Wednesday, September 16, 2009

Trade In Credits Taking A Little Longer to Process than Normal

Just a quick post to let everyone know that since about the 3rd week of August the flow of Anime trade in's to arrive here at the warehouse has picked up from their regular flow to pretty much a total avalanche, and we've been struggling a bit to keep up. Seriously, I've never seen anything like it!

As of today we've processed and issued credits for everything that has arrived up through around Sept 10th, but lots of new TI boxes are hitting the dock daily so we will likely remain a couple days behind issuing credit codes until the volume lightens up a bit. Not to worry, just be patient and expect that it will take us a couple extra days than normal to get you your trade in credit code once your stuff arrives. Thanks in advance for your patience!

Update: Also, while I'm on it, I wanted to mention to everyone that, while we can accept almost any licensed product for trade in credit as long as it's in excellent condition, PLEASE DO NOT send us any Hong Kong or Taiwanese bootleg DVD sets. These are pretty easy to spot because they are usually 'All Region' encoded and have Chinese writing on them, or have a Chinese language dub or subtitles. We cannot return these to you if you send them us, they must be destroyed (and we do indeed destroy them), so please don't include them in your trade in package unless you just want to get rid of them.

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