Wednesday, May 11, 2011

Wagnaria Premium Edition Restocks Delayed - Now Scheduled for Late May

NIS America has been assuring us - as late as last Friday - that the final pressing of the Wagnaria premium collection would be shipping to retailers on May 11th, so we expected to have it sometime late this week. They even worked in some other restocks to ship on the same date.

We'll, in the typical fashion of only a Japanese run US based studio operation, they informed us today that the final pressing of Wagnaria will be delayed until around the end of May:

"It has come to our attention that there occurred a problem in manufacturing process for WAGNARIA!! Premium Edition 2nd batch. In order for us to build and deliver perfect products to our customers, we have decided to postpone the schedule for a certain period. Current estimate of the dispatch will be the end of May, we will update you once we had a fixed date."

Can you hear me banging my head against my desk? Since we have so many pre-billed back orders and hold tickets currently sitting on the shelf waiting for the set, this is obviously going to cause us about 2,000 headaches and if you listen to the talk around the office this morning you'll know that NIS is not our favorite company at the moment, temporarily replacing Bandai (for a few days at least) as the largest source of angst for us as a retailer of Anime DVD's. I've been e-mailing customers constantly for the last few days assuring them that we would be shipping these sets in a few days, and now, of course, I feel like a complete idiot for trusting in a date given to me by a studio. After about 7,480 missed dates over the years by just about everyone, you'd think I'd know better.

Anyway, if you currently have a multi-item order holding for this set, we are going to modify your ticket today so that we can ship your other items out now, and we will place the Wagnaria set on back order for you and will ship it (at our expense) once they do finally arrive - whenever that is. I also want to apologize to everyone for this. I don't like it when we make a commitment to you and then can't meet it, even if the situation is out of our control. If you have any concerns about your order for Wagnaria, please don't hesitate to drop us a line so we can address it.

2 comments:

J said...

Not your fault. Did you know that the company they use to author DVD's also does network security for Sony? Small world...

JB

rossalthor said...

I don't mind waiting longer for my order to ship. I would actually prefer to wait a few extra weeks to get my order than to needless make you waste an extra $5 on me for a separate shipping cost.